Client Handbook

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Table of Contents (Click on Subject of Interest)

General Information

Receptionist Hours

9:00 a.m.- 5:30 p.m. Monday - Thursday
9:00 a.m. - 5:00 p.m. Friday

The phone will ring directly to your voice mail prior to or after regular business hours.

The receptionists will be off for the following holidays:

New Year's Day	Christmas Day
Presidents Day	Good Friday
Memorial Day	4th of July
Labor Day	Thanksgiving Thursday and Friday

Mail Delivery and Pickup

Mail will be placed in the mail room boxes daily upon delivery.  Place your stamped or metered outgoing mail in the designated slots in the mailroom.  Mail will be picked up by USPS Monday thru Friday between 12pm and 5pm.

Conference Room Use

Four hours monthly conference-room use is reserved for each tenant. Tenants should reserve the room as soon as possible with the receptionist on duty, since this is on a first-come basis.

Cancellations must be made 24 hours in advance to avoid the full charge.

Rent

You will be Invoiced for your rent on or about the 20th of every month, due by the first.  Please give rent checks to Keith or any staff member.  

Messages

Messages for you will be placed in your voice mail.  We will be glad to sign for UPS, etc. packages as long as we have your permission. 

Visitors and Telephone Calls

Our policy is to notify you when a visitor arrives.  Calls are answered "Good morning/afternoon” and your company name, then transferred to your office.

Custom Messaging

The personal touch remains our primary concern.  After answering your calls with your company name, the callers will be given a choice of leaving a mailbox message or leaving their message with the receptionist.  If they leave a message with us, we will put it on your voice mail.  This ensures you will be able to pick up all messages from outside.

Keeping Up With You

We are happy to tell your callers when you will return.  However, please always be sure to make eye contact with us so we know you've come in or left and the approximate time you'll return.

Keeping Up With Us

Check the board in the lobby for client news and general information, including  special events.

Contacting Us

You can call the front desk receptionists, Danielle or Amy, by dialing “0”

You can call Keith by dialing 5403

or keith@c-e-o.biz 

To reach our billing and finance department you can call Keith by dialing 5403;

or keith@c-e-o.biz

Creature Comfort, Janitorial and Repair

Waste baskets are emptied Every Day Monday thru Friday.

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